The Call Center is the first point of contact for all communication to an organization, logging all inquiries and requests for services. It also creates linkages to other modules, such as Scheduling and Clinical Documentation.

• Log incoming calls from patients, vendors, staff, and the general public, assigning a unique identifier to each party.
• Search for existing records using utilities like Soundex and alpha/character search.
• Collect extensive information on each call, including acuity, duration, and resolution.
• Triage calls with embedded tools, such as risk assessments
• Track referral sources.
• Schedule follow-up calls for other staff members.
• Access summary of patient information and records, given appropriate security privileges.
• View a personalized summary of call activity and status.
• Information transfers seamlessly into other modules, such as intake/registration, appointment scheduling, and complaint/grievance tracking.